Consumerism and value-based care requirements are causing health systems to adopt new patient-centered care strategies with the goal of improving care quality and patient satisfaction.
To support a positive patient experience, healthcare providers need coordination across multiple departments and software programs and require instant access to patient medical and insurance data. The process can be complex and typically involves manual workarounds to connect patient information; often leading to human errors and delays in service. To overcome these challenges, health systems need to build the following administrative capabilities to help enable a seamless patient experience:
Today, healthcare providers execute a myriad of manually handled tasks, such as claims management, billing, patient scheduling, data management, and prescription management. The activities are extremely time-consuming, tedious and error prone. RPA can take on these administrative tasks so healthcare providers can focus more time to delivering patient care. RPA can:
The quality of healthcare is primarily associated with health outcomes; however, the patient experience is inextricably tied to administrative activities and patient service. When automation is applied appropriately, health systems can improve patient experience by reducing busywork for providers, administrators, and patients, thus making patient encounters more seamless and successful.
If you are building out and improving your patient experience capabilities, contact us at rpa@oneleapconsulting.com.
