2/12/2021

Evolving regulations, low premium growth, and increased competition are just some of the insurance industry’s major challenges. To overcome them, insurers must achieve operational excellence by streamlining back office and customer facing processes to achieve efficiencies.

2/8/2021

With increases in compliance measures and growth ambitions, adding headcount is often the response to mounting number of tasks that need to be carried out in a financial institution. Adding new customers and expanding existing relationships naturally means more activity, but even at a steady volume, changes in regulations could mean more work for the same amount of revenue. In this environment, managers seek out solutions for operational leverage. How do we do more with less?

2/1/2021

Health systems can improve patient experience by reducing busywork for providers, administrators, and patients, thus making patient encounters more seamless and successful.

1/24/2021

Building out the strategic capability of delivering an excellent customer experience requires the coordination and fine-tuning of many processes, teams, and technology. RPA can help.

1/15/2021

When automation is applied appropriately, health systems can realize fewer errors and reduced costs — both of which will lead to higher quality, more cost-effective care.

1/5/2021

New customers expect to never step inside a branch, delivering on that expectation requires technology that can bridge several different systems.

8/9/2020

When the Paycheck Protection Program (“PPP”) was announced there were few details but there was one certainty – nearly every single business that qualified would be in line to sign up. As the launch date approached banks scrambled to get processes in place, small business CFOs got their paperwork in order, and the Small Business Administration (“SBA”) exclaimed their application and management system ‘E-TRAN’ was ready to roll. Then, E-TRAN crashed.

7/24/2020

Concerns such as “not having the bandwidth” to initiate RPA are akin to firefighters saying they don’t have time to stop their bucket brigade to switch to a fire hose or a lumberjack saying he doesn’t…